Last updated: [5 February, 2026] 

At Purever, we are committed to providing high-quality, gentle wipes for everyday care. If you are not fully satisfied with your purchase, please contact us at hello@purever.com.au within 14 days of order delivery so our team can assist and advise on return arrangements where appropriate. 

For approved change-of-mind returns (as outlined in our Damages & Returns FAQs), customers are responsible for return shipping costs. We recommend using a tracked or registered delivery service and including your order information to support efficient return processing. Responsibility for returned items remains with the customer until the goods are received by Purever, including the risk of loss or damage during transit. 

Purever reserves the rights to assess all returned products received from customers prior to providing a repair, exchange or refund. As part of this process, Purever may be required to return the product to our manufacturer in order to further assess the nature of the problem. Purever endeavours to respond to all returns and assess the products as soon as reasonably practicable.   

Any returns on products which were sold as part of a promotion or discounted sale can only be refunded for the value of the product as at the time of purchase.   

Under the Australian Consumer Law (“ACL”) we are a supplier of either goods or services or both to you, and as a consumer the ACL gives you statutory guarantees. Our wipes come with consumer guarantees under the ACL, including that they are of acceptable quality, fit for purpose, and safe when used as directed in addition to any manufacturer or supplier warranty.  

Subject to any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law, the material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. 

To the maximum extent permitted by law, Purever and our employees, agents, licensors, partners and affiliates expressly limit their liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any legislation to the following remedies: 

In the case of goods to any of the following: 

1. The replacement of the goods or supply of equivalent goods; 
2. The repair of goods; 
3. The payment of the cost of replacing the goods or of acquiring equivalent goods; 
4. The payment of the cost of having the goods repaired. 

In the case of services:

1. The supply of services again; or 
2. The payment of the cost of having the services supplied again.  

Approved refund will be issued within 5-10 business days after the returned item has been received at our nominated return location. 

How to Request a Return or Refund:  

To request a return or refund, please contact us at: 

📧 Email: hello@purever.com.au 

🌐 Website: www.purever.com.au 

Please include: 

• your order number or proof of purchase 
• a brief description of the issue 
• photos where relevant 

We aim to assess all requests promptly and fairly. 

Processing Time:  

Once a return or claim is approved: 

• refunds are typically processed within 5–10 business days 
• replacement items will be dispatched as soon as possible 
• Processing times may vary depending on payment method and location. 

For any further questions, please contact us at hello@purever.com.au  Our friendly customer service team will get in touch with you within next business day.