Last Updated: 12 February 2026

Welcome to the website of YONG & LOH CO. PTY LTD t/as Purever (ABN 31 660 375 922) (“Purever”).

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms and Conditions. Please read them carefully.

By using this website, you signify your acceptance of and agree to be bound by these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to the Company and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

1. AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms of service at any time at our sole discretion. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. Your continued usage of this site will mean you accept those amendments.

2. PRODUCTS

We sell wipes, tissue products, and related hygiene items.

All product descriptions, images, specifications, and prices are provided for general illustrative purposes only and may be updated without prior notice. Product appearance, packaging, or labelling may vary slightly due to manufacturing updates or screen display differences.

While we endeavour to provide accurate product information on our website and have taken care to choose images which represent the colour of our products, please be aware that each computer screen will show colours differently.

Our Products may present a choking hazard for children under three (3) years of age. It is the responsibility of the Customer to ensure that our Products are not used by anyone under the age of three (3).

Our products are intended for general hygiene and household use unless otherwise stated.

3. ORDERS AND PAYMENT

All prices are in AUD (Australian Dollars) and inclusive of GST. For these purposes, the term “GST” has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

We reserve the right to amend our Prices for products, subscriptions, and shipping at any time.

Payment must be completed in full before an order is processed. Orders are confirmed once processed, and it is the customer’s responsibility to review the confirmation email for accuracy.

Orders are usually processed within 1 – 3 business days after payment confirmation. All orders are subject to acceptance and product availability. We reserve the right to refuse, cancel, or limit any order at our discretion.

We reserve the right to cancel or refund any order at our discretion. For any payment or order queries, please contact: hello@purever.com.au

4. SHIPPING AND DELIVERY

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Title and risk in our goods pass to you once an order is accepted through our website.

Shipping costs are an additional charge displayed at checkout and processed promptly upon receipt of full payment.

Delivery times are estimates only and may vary depending on courier service, destination, weather conditions, and public holidays. We are not responsible for delays caused by third-party logistics providers.

Customers are responsible for providing accurate delivery information. We are not liable for delivery issues resulting from incorrect or incomplete address details. Damaged or lost orders should be resolved with our courier company directly. To the fullest extent permissible by Australian Consumer Law, Purever is not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Purever.

5. PRODUCT USE AND SAFETY DISCLAIMER

Our wipes and tissue products are intended for normal household and personal hygiene use only.

Customers are responsible for reading and following all product instructions, warnings, and storage guidelines printed on the packaging. We are not responsible for any adverse reactions, misuse, allergic responses, or improper handling of the products. Discontinue use immediately if irritation, discomfort, or abnormal reaction occurs and seek professional medical advice if necessary.

6. DISCOUNTS & PROMOTIONS

Discount Codes

Discount codes must be entered at checkout and cannot be applied after an order is placed. Discounts cannot be used retrospectively, combined with other offers, or applied once a promotion has ended. All discount codes are single use only and limited to one (1) use per person.

All promotions are valid while stock lasts, and items that sell out during a sale cannot be purchased later at the discounted price.

Purever reserves the right to end or change promotions at any time due to stock availability or at our discretion. Promotions apply only to selected products and exclude subscriptions, trial packs, bulk buy savings, already discounted items, and gift cards.

All discount codes expire after 3 years from the issue date.

Lucky Draws & Complimentary Items

Participation in any Purever promotion, giveaway, lucky draw, complimentary gift, event activation, or special offer (each a Promotion) is voluntary and subject to these Terms of Service, together with any specific terms stated for that Promotion. By entering, accepting, or participating in a Promotion, you acknowledge that you have read and agree to be bound by these Terms.

Purever reserves the right to:

a) set eligibility requirements or participation limits;
b) substitute prizes or gifts with items of equal or greater value where reasonably necessary;
c) modify, suspend, or withdraw a Promotion where required due to operational, safety, or regulatory reasons.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.

Promotional items and gifts are provided in good faith and are not redeemable for cash unless otherwise stated.

Where a Promotion involves a prize draw or game of chance, it will be conducted in accordance with applicable State and Territory trade promotion laws and subject to regulatory approval. Entry mechanics, draw dates, and prize details will be published at the time of the Promotion. Winners may be contacted using the details provided at entry.

7. RETURNS AND REFUNDS

Returns and Refunds are handled in accordance with our separate Return and Refund policy accessible at: Here

8. INTELLECTUAL PROPERTY

In these terms and conditions the term “Intellectual Property” means:

a) this website;
b) all of its content including but not limited the text, graphics, design, appearance software, data, sound and video files and other information contained in this site;
c) all software, systems and other information owned or used by Us in connection with the products and services offered through this site (whether hosted on the same server as this site or otherwise);
d) all trademarks, designs and copyrighted material.

This website contains material which is owned by or licensed to us. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically, prepare derivative works or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: You may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. You must not remove or modify any copyright, trademark or proprietary material obtained from downloaded or printed material from our website.

Copyright

Purever is the owner or authorised licensee of all copyright and trademark in all content, information and materials on our website and we reserve the right to take action against you if you breach any of these terms. 

If you believe that our website contains any material that infringes upon any copyright that you hold or control, or that users are directed to through a link on this site to a third-party website that you believe infringes upon any copyright that you hold or control, you may send a notification of such infringement to us in writing. Such notification must identify the works that are allegedly infringed upon and the allegedly infringing material.  

In response to such a notification, we will provide written notice of a claim of copyright infringement to the provider of the allegedly infringing material. If the provider of that material does not respond to us in writing denying the alleged infringement within 14 days after receipt of that notice, we will remove or block the allegedly infringing material as soon as is reasonably practicable. If the provider of that material responds to us in writing denying the alleged infringement, we will, as soon as is reasonably practicable, send a copy of that response to the original notifying party. If the original notifying party does not, within a further 14 days, file an action seeking a court order against the provider of the allegedly infringing material, we may restore any removed or blocked material at our discretion. If the original notifying party files such a legal action, we will remove or block the allegedly infringing material pending resolution of that legal action. 

Trademark

“Purever” and “Love at first wipe” are trademarks of Purever The look and feel of this site (including button icons, scripts, custom graphics and headers) are trademarks, service marks and/or trade dress of Purever. These trade marks and service marks may not be used, copied or imitated in whole or in part, without the prior written consent of Purever. Your access to our website does not license you to use those marks in any commercial way without our prior written permission. 

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Purever, it’s officer, agents, employees, licensors, partners and affiliates exclude all liability to you or any other person for any loss, cost, expense, claim or damage (whether arising in contract, negligence, tort, equity, statute or otherwise, and for any loss whether it be consequential, indirect, incidental, special, punitive, exemplary or otherwise, including any loss of profits, loss or corruption of data or loss of goodwill) arising directly or indirectly out of, or in connection with, these Website Terms of Use or the use of this site by you or any other person.

You agree that it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements.

10. THIRD PARTY LINKS TO OTHER WEBSITES

We may from time to provide on Our website links other websites, advertisements and information for your convenience.

You acknowledge that such information and materials may contain inaccuracies or errors and We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We expressly exclude all liability which may arise from your use or reliance on any third-party content, links, comments or advertisements.

Your use of, or reliance on, any information or materials on this website is entirely at your own risk.

11. COMPETITION AND CONSUMER ACT

Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees.

Our goods and services come with guarantees that cannot be excluded, modified or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty. Subject to any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law, the material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.

To the maximum extent permitted by law, our Company, it’s officers, agents, employees, licensors, partners and affiliates expressly limit their liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any legislation to the following remedies:

a) In the case of goods to any of the following:

1. the replacement of the goods or supply of equivalent goods;
2. the repair of goods;
3. the payment of the cost of replacing the goods or of acquiring equivalent goods;
4. the payment of the cost of having the goods repaired.

b) In the case of services:

1. the supply of services again; or
2. the payment of the cost of having the services supplied again.

12. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of your information as outlined in that policy.

Our Privacy Policy can be located at: Here

13. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of New South Wales Australia.

14. SUBSCRIPTIONS

Purever offers optional subscription plans that allow customers to receive regular deliveries of selected products at a chosen frequency. Subscriptions are designed to provide convenience and flexibility. 

By purchasing a subscription, you agree to the following terms: 

a) Recurring Billing: By enrolling in a subscription, you authorise Purever to automatically charge your nominated payment method at the selected delivery interval (e.g., weekly, monthly, or quarterly) until cancelled. Charges will be processed prior to each shipment. 

b) Managing Your Subscription: You may manage your subscription at any time through your customer account portal, including: 

1.  Pausing 
2. skipping an order 
3. updating address or payment details 
4. changing frequency 
5. cancelling 

Changes must be made at least 48 hours before the next billing date to apply to the upcoming order. 

c) Cancellation: Subscriptions may be cancelled at any time. However: 

1. orders already billed, processed, or shipped cannot be cancelled or refunded 
2. cancellations take effect from the next billing cycle 

d) Pricing: Subscription pricing, discounts, or benefits may be updated from time to time. Any changes will apply to future orders only. Purever will provide reasonable notice of significant pricing changes. 

e) Failed Payments: If a payment cannot be processed, the subscription may be paused or cancelled until valid payment details are provided. 

f) Returns & Refunds: Subscription orders are subject to Purever’s Returns & Refunds Policy. Due to the hygienic nature of wipes, change-of-mind returns are not accepted for opened or used products. 

g) Fair Use: Purever reserves the right to cancel or refuse subscription services where misuse, excessive claims, or suspected fraud is identified. 

Nothing in these terms limits your rights under Australian Consumer Law. 

15. WHOLESALE AND BUSINESS ORDERS

a) Eligibility: Wholesale pricing is available only to approved business customers with a valid ABN and registered Purever wholesale account. Purever reserves the right to approve, refuse, or withdraw wholesale access at its discretion.

b) Minumum Orders: Minimum order quantities (MOQs), carton sizes, or order values may apply and will be communicated at the time of ordering.

c) Pricing: Wholesale pricing is confidential and is subject to change due to manufacturing, freight, or supply chain cost variations. Where possible, Purever will provide advance notice of pricing changes. Revised pricing applies to future orders only. Prices exclude shipping unless otherwise agreed.

d) Payment Terms: Unless otherwise agreed in writing:

1. payment is required prior to dispatch, or
2. approved accounts may be offered Net 7 / Net 14 / Net 30 terms

Late payments may incur administrative fees or suspension of supply.

e) Delivery & Risk: Risk in the goods passes to the customer upon delivery to the nominated address or collection point. Customers are responsible for providing suitable access and facilities for unloading and receiving goods.

f) Inspection & Claims: Wholesale customers must inspect goods upon delivery. Any shortages, damage, or incorrect items must be reported within 48 hours of delivery with supporting evidence (photos and order details).

Claims made outside this period may not be accepted.

g) Limitation of Liability: To the extent permitted by law, Purever’s liability for any defective, damaged, or incorrect goods is limited to, at our option:

1. replacement of the goods, or
2. resupply of equivalent goods, or
3. refund of the purchase price paid for the affected goods.

Purever is not liable for any indirect, consequential, or business losses, including loss of profits, revenue, or opportunity arising from the use or resale of the products.

Nothing in this section limits rights that cannot be excluded under Australian Consumer Law.

h) Returns: Due to the hygienic nature of wipes and bulk handling requirements:

1. change-of-mind returns are not accepted
2. returns are only accepted for faulty, damaged, or incorrect goods in accordance with Australian Consumer Law

Approved returns must be authorised by Purever before dispatch.

i) Resale Responsibility: Wholesale customers are responsible for:

1. complying with all local laws and regulations;
2. appropriate storage and handling;
3. accurate product representation; and
4. not altering packaging or claims

Purever is not liable for issues arising from improper storage, repackaging, or resale practices.

j) Termination: Purever may suspend or terminate wholesale supply where payment defaults, misuse, or breach of terms occurs.

Nothing in these terms limits rights under Australian Consumer Law.

16. GENERAL

a) Whole Agreement: These terms and conditions represent the whole agreement between you and Purever concerning your use and access to our website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded. 

b) Interpretation

1. Headings are for reference purposes only and in no way define, limit or describe the scope or extent of any provision in these Website Terms of Use; 
2. these Website Terms of Use may not be construed adversely against the Company solely because the Company prepared them; 
3. the singular includes the plural and vice-versa; 
4. a reference to a "person" includes an individual, a firm, a corporation, a body corporate, a partnership, an unincorporated body, an association, a government body or any other entity; and 
5. the meaning of general words is not limited by specific examples introduced by "including", "for example", "in particular" or similar expressions. 

c) Severability: If any clause or term of these terms of use would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions. 

d) To the maximum extent permitted by law and without limiting any other provision of these Website Terms of Use, Purever excludes liability for any delay in performing any of its obligations under these Website Terms of Use where such delay is caused by circumstances beyond the reasonable control of the Company, and We shall be entitled to a reasonable extension of time for the performance of such obligations. 

17. Fraud Warning

Purever will never request or provide banking details via email, SMS, or social media. We do not authorise third parties to collect payments or financial data on our behalf other than via our authorised secure checkout system. If you receive a request to change payment details, please verify it by calling us on +612 7228 4404 before taking action. To the maximum extent permitted by law, Purever disclaims liability for losses arising from unauthorised third-party impersonation or fraudulent activity.

18. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Company Name: Purever

Email: hello@purever.com.au

Phone number: 02 7228 4404